TipX AI customer policy
Refunds & cancellation
Clear rules for the 3-day trial, weekly recurring charges, cancellations, and refund requests.
Last updated 27 August 20263-day free trial
Your trial begins when you complete signup. You will not be charged during the first 3 days. Unless you cancel before the precise trial end time shown at checkout, your payment method will be charged A$30 AUD and the membership will renew weekly.
How to cancel
Cancel at any time through the Stripe customer portal or email support@tipx.ai from the address connected to your membership. Cancellation through the Stripe customer portal takes effect immediately, ends membership access at that time, and prevents future renewal charges. We aim to action verified email requests within two business days, so submit an email request at least two business days before the next charge to avoid a renewal.
Refund eligibility
You may request a refund of your first paid weekly charge within 7 days if you could not access the service or the service was materially different from its description. Include the account email, charge date, and a short explanation. We do not ordinarily refund renewal charges or unused time after a billing period begins, except where required by law or where we confirm a service failure.
How refunds are processed
Send requests to support@tipx.ai. We aim to respond within two business days. Approved refunds are returned to the original payment method; your bank or card provider may take approximately 5–10 business days to display the credit.
Consumer rights
This policy does not exclude, restrict, or modify consumer guarantees or other rights that cannot lawfully be excluded. Depending on your location, mandatory consumer laws may provide additional remedies regardless of the time limits above.